Delivery & Payment

PAYMENT

We accept the following credit and debit cards: Visa, MasterCard, Switch, Solo, Visa Debit and PayPal

PayPal refund | Refund Money On PayPal | 1-866-952-1084 (With images) |  Direct debit, Paypal, Online cash

This service is secure, however if you would rather place your order over the phone, you can call us at 0049 89 20175828
When using a credit or debit card to pay online or over the phone, the cardholder is required to give us their registered address and/or other details we require in order to verify the transaction. The payment is to be made in full.


DELIVERY 

You will receive an e-mail confirmation of receipt of your order. Please print this for your records.
Our charges for delivery are: 

 

All standard orders are sent with DHL. A signature is required upon receipt. We recommend using a daytime delivery address,

German VAT will automatically be deducted from merchandise shipped to non-EU countries. A signature is required upon receipt.
Please note: wellicious.com is unable to calculate local customs and sales tax or other levies on international deliveries. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and/or sales tax or other levies which are to be paid before you may receive your goods.
*Please feel free to contact us for exact delivery times.
UK customers:

Your Wellicious product will be dispatched from the EU. After Brexit, if your order costs less than £135 (value without VAT or shipping costs, so a product with RRP of £160 or less), you will not have to pay any extra taxes. Customs duties may occur after the £135 threshold has been surpassed.

For orders over £135(*), an invoice not including taxes will be issued. Please note, you may be required to pay import taxes.

Please check the HMRC website for more information or the link below from Money Saving Expert, which explains it in further detail.

Money Saving Expert

(*) consignment value – the total order minus delivery charges and taxes
 
EXCHANGE AND RETURNS
We understand that from time to time you may want to return or exchange an item. You can return items to us anytime up to 14 days of receipt for an exchange, credit or refund. In order for us to process your return, please make sure all item(s) are in the same condition in which you received it/them. This means unused, unworn, and without any marks (i.e. deodorant, food, grease, make-up etc.). Please take care to avoid scenting the garment(s) with perfume, and please also ensure all labels are kept intact.

Sale items may be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 7 days of receipt of order, sale items can only be returned for an exchange or store credit if they are sent back in perfect condition within 30 days of receipt of order.

Items may be returned not later than 14 days from the day on which you received them. The customer is required to cover the immediate costs for sending back a return package. Sale items must be sent back within 7 days of receipt in order to receive a refund. After that, we will give you a store credit or exchange.

Regrettably, we cannot refund any item until we receive it, or unless you are able to provide us with proof of delivery (for example, a signature of receipt). When you send back your return package, please make sure to send item with "signature required" or use a courier service. If the item is valuable and for peace of mind, you may want to use an insured shipping service similar to the sort we use to send the products to you. 

In the unlikely event that your goods are damaged or faulty or we get your order wrong, you are of course entitled to a full refund/replacement, including the cost of sending the item(s) back to us. Again, please ensure the item is returned within 14 days. 

RETURN ADDRESS FOR EUROPEAN & WORLDWIDE ORDERS

Wellicious GmbH
c/o GECCO GmbH
Gewerbering Süd 2
97359 Schwarzach
GERMANY

RETURN ADDRESS FOR UK ORDERS

Precious Wellbeing Ltd
22 Bransby Way
BS24 7BW Weston-super-Mare
United Kingdom

 

RIGHT OF WITHDRAWAL

You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. In order to exercise your right of withdrawal you have to notify Wellicious GmbH clearly about your decision to withdraw from the contract via post, fax or e-mail. Please e-mail us to receive a template withdrawal letter: info@wellicious.com

 

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.

Please send the withdrawal to:

Wellicious GmbH
c/o GECCO GmbH
Gewerbering Süd 2
97359 Schwarzach
Germany

EFFECTS OF WITHDRAWAL

We will refund all payments for full-priced items received from you, including the costs of our standard delivery option, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Sale items may be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 7 days of receipt of order, sale items can only be returned for an exchange or credit note if they are sent back in perfect condition within 30 days of receipt of order.

Item might be returned no later than 14 days from the day on which you received them. The customer is required to cover the immediate costs for sending back a return package. Sale items must be sent back within 7 days of receipt in order to receive a refund. After that, we will give you a store credit or exchange.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.