Ofte stillede spørgsmål
Kontakt
I have a question, how can I get in touch with you?
Please email us: customerservice@wellicious.com
Our office is open from Mo-Fri, 9.00-5.30 (UK time).
Bestilling og betaling
Which size should I order?
You will find our size guide in the products descriptions and here . Just look out for the question mark sign. The size guide also gives you an overview with different size systems, like UK or EU.
What methods of payment do you accept?
If you purchase goods via our online store, you can pay by card (Visa, Visa Debit, Mastercard, Maestro) or PayPal. If you would like to pay by bank transfer, please email us.
Do you accept American Express?
Yes. Please see above for a list of payment types we accept.
Technical difficulties while placing my order – what do I do?
Please get in touch if you experience difficulties while placing your order. We can find out what is causing the problem; we are happy to assist you with your order.
Hvordan bruger jeg min kuponkode?
Du kan indløse din kode i din indkøbskurv ved kassen.
Er min kuponkode gyldig for udsalgsvarer?
Normalt er kuponer kun gyldige for varer til fuld pris i vores kollektion, medmindre andet er angivet.
Do you sell gift vouchers?
Yes! We sell personalised gift vouchers and are happy to create one for you – we just need the following information:
- Name of receiver
- Your name
- Personal message (optional)
- Amount / currency
If it is a last minute voucher, please give us a quick call to make sure it will be ready in time.
Forsendelse
How much are the shipping costs?
UK: 5.95 GBP
UK over 160 GBP: Free of charge
Europe: Please see our chart here
Germany: 5.95 EUR
Worldwide: 39.95 EUR
How long does shipping take?
UK: 2-5 working days
Europe: 2-5 working days
Worldwide: From 6 working days, depending on which country. Feel free to get in touch to find out.
What delivery service do you use?
Usually we send with DHL Parcel Standard Delivery. You will receive a tracking number by e-mail once your parcel is on its way. If you have not received it, please check your spam folder, or get in touch with us.
Retur og ombytning
Kan jeg ændre eller annullere min ordre?
Når din ordre er afgivet online, kan du ikke længere ændre den online. Hvis du ønsker at returnere/få refunderet/ombytte/tilbagekalde en ordre, henvises du til afsnittet "Returnering/refusion/tilbagekaldelse" i vores vilkår og betingelser.
Hvad er jeres retur-/refusionspolitik?
For at læse vores fulde politik henvises til afsnittet "Returnering/refusion/tilbagetrækning" i vores vilkår og betingelser.
Varer kan returneres inden for 14 dage efter modtagelsen. Ombytninger behandles med prioritet. Udfyld venligst formularen, der følger med din pakke. Vi kan desværre ikke acceptere returvarer, der ikke er i perfekt stand med alle mærker på. Hvis en vare er blevet brugt, accepteres refusion kun efter vores skøn. Vi anbefaler alle kunder at kontrollere produkterne grundigt ved levering, inden de fjerner eventuelle mærker og bortskaffer originalemballagen.
Hvad hvis min vare er defekt?
Hvis du modtager en vare, der er defekt eller beskadiget, bedes du straks underrette os via telefon eller e-mail, så vi kan arrangere, at du returnerer varen til os. Når vi har modtaget varen, vil vi undersøge den for at se, om den er defekt eller beskadiget. Vi kan, hvis vi finder det passende, enten udstede en kredit for varen, reparere den (afhængigt af tilgængelighed) eller sende dig en erstatningsvare.
Skal jeg betale for returneringer?
Vi sender ombytningsvarer uden at opkræve forsendelsesomkostninger.
Ved returnering afvarer betaler kunden omkostningerne.
Hvor skal jeg sende min returvare hen?
Send din returvare til vores lager i Tyskland. Adressen er:
Wellicious GmbH
c/o GECCO GmbH
Gewerbering Süd 2
97359 Schwarzach
Tyskland
Hvis jeg køber noget online, kan jeg så returnere det i en butik eller omvendt?
Desværre nej. Vores onlineforretning er adskilt fra vores forhandlere.
Hvis du skal returnere noget, du har købt i en butik, skal du returnere det til den butik, hvor du har købt varen.
How will I know when I have been refunded?
Once processed, we will inform you by e-mail. This e-mail will include details of the refund. UK refunds will generally be returned to your account between 2-5 working days. International bank transfers may differ. If the amount is not showing up in your bank details, please show your card institution or bank the details we send you to find out more.
Yderligere oplysninger
Hvor ligger jeres kontor?
Vi har kontorer i Tyskland og Storbritannien.
Kan du give mig besked, når der kommer nye produkter på markedet?
Yes! Just sign up for our online newsletter and you will be the first to know about new products, competitions, sales and the latest news.
Which tops would you recommend for Yoga?
For “standard” yoga, we recommend choosing something rather tight or with a waistband. A built-in bra and a higher neckline help keep everything in place through each pose.
For hot yoga, we recommend the active seamless crop tops or our cotton and Lyocell bra tops (coming back soon!)
Which tops would you recommend for larger chest sizes?
Go for something with more support like our Control Bra.
Which styles are good to go for during pregnancy?
Go for pants with a foldable waistband – like our Best Yoga Pants – this will give your belly extra support and warmth. Most materials are quite stretchy and will fit as your belly grows.
Hvordan kan jeg få mere at vide om Wellicious?
Simply subscribe to our online newsletter and be amongst the first to receive weekly blog updates, special news, competitions and updates. You can also follow us on our social networking sites.