FAQs

Contact

Please write us: customerservice@wellicious.com

Our office is open from Mo-Fri, 9.00-5.30 (UK time).

Order and Payment 

ou will find our size guide in the products descriptions and here . Just look out for the question mark sign.

The size sheet also gives you a comparisation with different size systems, like UK or EU.

If you purchase goods in our online store, you can pay by card (Visa, Visa Debit, Mastercard, Maestro) or PayPal. If you would like to pay by bank transfer, please write to us.

No. Please see above for a list of payment types we do accept.

Please get in touch if you experience difficulties while placing your order. We can find out what’s causing the trouble, and we are happy to assist you with your order.

You can redeem your code in your shopping basket at checkout.

Usually vouchers are only valid for full price items in our collection, if not stated differently.

Yes! We sell personalized gift vouchers and are happy to create one for you – we just need the following information:

- Name of receiver

- Your name

- Personal message (optional)

- Amount / currency

If it’s a last minute project, please give us a quick call to make sure it will be ready in time.

Shipping

UK: 5.95 GBP

UK over 160 GBP free of charge

Europe: Please see our chart here

Germany: 5.95 EUR

Worldwide: 39.95 EUR

UK: 2-5 working days

Europe: 2-5 working days

Worldwide: from 6 working days, it depends which country. Feel free to get in touch to find out.

Usually we send with DHL Parcel Standard Delivery. You will receive a tracking number by e-mail once your parcel is on its way. If you haven’t received it, please check your spam folder, or get in touch with us.

Return and Exchange 

Once your order has been placed online you can no longer change it online. If you would like to return/refund/exchange/withdraw an order, please refer to the “Returns/Refund/Withdrawal” section in our terms and conditions.

To read about our full policy, please refer to the “Returns/Refund/Withdrawal” section in our terms and conditions.

Items may be sent back up to 14 days from receiving them. This time is extended at the holidays to 4 weeks after December 25th. After these periods, we only issue store credits for the amount of the returned goods. Exchanges will be processed with priority. Please fill in the form included in your parcel. Unfortunately, we cannot accept return items which are not in perfect condition with all labels attached. If an item has been worn or used, refunds will only be accepted at our discretion. We strongly advise all customers to check the products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

If you receive an item which is faulty or damaged, please notify us immediately by phone or e-mail, and we will make arrangements for you to return the item to us. Upon receipt, we will examine the item to see if it is faulty or damaged. We may, as we think appropriate, either issue a credit for the item, repair it (subject to availability), or send you a replacement.

We ship exchange items without charging for shipping costs.

For return shipping, we kindly you to cover the costs.

Please send your return to our warehouse in Germany, the address is:

Wellicious GmbH

c/o GECCO GmbH

Gewerbering Süd 2

97359 Schwarzach

Germany

Unfortunately, no. Our online business is separate to that of our retailers.

If you need to return something you bought in a store, you will need to return to the store from which you purchased the item.

Once processed, we will inform you by e-mail. This e-mail will include details of the refund. UK refunds will generally be returned to your account between 2 to 5 working days. International bank transfers may differ. If the amount is not showing up in your bank details, please show your card institution or bank the details we send you to find out more.

Additional Information 

We have offices in Germany and in the UK.

Please get in touch or check out the “Store Locator” section of our site. We are happy to let you know what stores are close by and how to contact them if needed.

Yes! Just sign up for our online newsletter and you will be the first to know about new products, competitions, sales and the latest news.

For “standard” Yoga, we recommend choosing something rather tight or with a waistband. A built-in bra and a higher neckline help keep everything in place through each pose.

For more dynamic Yoga, we recommend going for something similar like our seamless activewear or recycled polyamide pieces.

For hot Yoga, we recommend the active seamless crop tops or our cotton and Lyocell bra tops.

Go for something with more support like the Control Bra.

Go for pants with a foldable waistband – like our Yoga pants – this will give your belly extra support and warmth. Most materials are quite stretchy and will fit as your belly grows. Check out our maternity section or get in touch.

We love our seamless activewear or recycled polyamide pieces for higher impact sport.

Simply subscribe to our newsletter and be amongst the first to receive weekly blog updates, special news, competitions and updates. You can also follow us on our social networking sites.